The printer is not connected to a computer or the HP software is not installed If the product is not connected to a computer, or the HP software is not installed, there is no message displayed on the computer. Javascript is disabled in this browser. The Power light blinks and a message might display on the computer The Power light blinks and a message might display on the computer. Determine the problem cartridge, and then inspect and clean the cartridge. Remove and reseat the problem cartridge If the cartridges are not installed correctly, or if the tape remains on the cartridge, the product will not detect the cartridges. If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.

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HP Deskjet D2400 Printer series Video Tutorials

Unable to determine warranty status. When I try to print information through Adobe reader,I end up with less than half the information in the message being printed. Contact HP Support to schedule a repair or replacement.

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide prknter access to support information and solutions. Please return to the product information page and verify the numbers provided or try again later.


HP Customer Support – Software and Driver Downloads

If the cartridges are not compatible, skip to Solution two to replace the cartridges. Product sold without warranty: The type of labels or paper might be inconsistent with the product settings.

Sorry this didn’t help. If there are no issues with the printout of the self-test report, then the issue is resolved. The cartridge alignment page prints. How satisfied are you with this response? Move the paper width guide to its outermost position.

Reach inside through the front of the product, and then manually move the carriage. If the product prints when plugged directly into a wall outlet, the power strip or surge protector might not be allowing enough priinter to reach the product.

Press the Power button to turn the product on. If the message on the computer says that the cartridge you removed is If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. Product has been exchanged: What changes were made to your machine prior to the issue occurring? Align the cartridges from the Printing Preferences window Make sure the paper tray contains paper.

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HP Deskjet D Printer series Troubleshooting | HP® Customer Support

Dip a swab in the clean water and squeeze it to remove most of the moisture. Tap water might damage the product.


Clear the jam from the front of the printer Follow these steps to clear a paper jam from the front of the product. Remove and install the cartridges One or both of the cartridges might have a weak electrical connection to the carriage. If these steps resolved the issuethere is no need to continue troubleshooting.

I have the same question 0. How does HP install software and gather data? Thoroughly clean the rubber rollers inside the prinnter and the plastic rollers on the rear access door to remove any debris or buildup. Drivers may be in development so please check back at a later date or visit the product homepage.

HP Deskjet D Printer series | HP® Customer Support

The following sections describe the most common f2400 that might display on the computer in combination with a blinking Power light. This product has a Power light that is on continuously during normal printing functions and that blinks briefly when a print job is canceled. DeanMartin Created on April 26, Determine which cartridge is causing the problem Choose from the following options to determine which cartridge is causing the issue.

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